Graphic: Our claims team is second to none

A Glimpse at Protective’s Claims Team

Claims service is the number one reason people purchase insurance. With that in mind, we are never satisfied with any claims service that falls short of exceptional. This department is at the heart and soul of Protective’s customer-centric operations, and they are 100% committed to providing your customers with the best possible experience.

  • Our Claims Department is over 200 employees strong, working on one floor across Protective’s corporate headquarters in Carmel, Ind.
  • Our centralized office has enabled us to create an efficient, cohesive claims unit with tried and true processes and practices.
  • We’re subject matter experts who understand transportation and workers’ compensation. We are avid proponents of staying aware of industry trends, because this helps us service claims even better.
  • We believe that knowledge is power, and so is experience. Our adjusters average 10 years of experience.
  • Continuing education is high priority. We undergo regular education and claims training from top industry and medical professionals.
  • We are in this for our customers. We come to work every single day with the customer on our mind—and we will never stop working our hardest to ensure the best-case outcome for our insureds.
  • Categorized in:
  • Claims
  • Transportation Safety