Protective’s claims management process is the best in its class
Our Workers' Compensation claims management process is unmatched due to our esteemed staff and years of experience. We ensure your claim will be handled smoothly, professionally and in the most effective manner through our best-in-class programs and techniques:
Communication
- Our claims staff has an average of 10 years of experience and each adjuster is assigned a manageable caseload to ensure you receive the full attention and focus you deserve.
- Efficient communication is our top priority, which is why we have a 3-point communication process, in which each of the following parties will be contacted within 48 hours of receiving the claim:
- Employee
- Employer
- Provider
Claims Handling Process
Our strategic expertise, processes and partnerships are committed to controlling your costs and experience mods.
In-House Nurse Case Managers
Our team of full-time, in-house Nurse Case Managers are available to provide professional opinions and insight on how to tackle any incident your employees may experience. Each Nurse Case Manager is available for ongoing medical management of the injured employee by reviewing claims every 30 days they are open to ensure the process is progressing.
Medical Management
We are proud to offer trusted medical care and pre-paid pharmacy cards.
Return-to-Work Program
Protective will assist you in developing a return-to-work program that will allow you to find the most efficient way to bring your employee back to work while they are still recovering. This program can help you:
- Reduce claims cost up to 70%
- Have injured employees return to work up to 50% sooner
- Increase the time spent in the recovery period
- Increase the likelihood of your employees returning to work