In November 2014, industry partners gathered in Indianapolis for Protective’s annual Public Transportation Claims + Safety Seminar. During the two-day event, attendees heard from experts on a variety of topics geared toward improving their fleet operations. We also had a bus simulator on-site and provided live demonstrations of how they work and how they can be used as an effective driver training tool.

Downloadable presentations

Implementing effective wellness solutions for “hard-to-reach” populations

Stewart Levy, Health Promotion Solutions

This session addressed the challenges and opportunities to deliver effective wellness and disease management solutions for remote, hard-to-reach and diverse driver populations. Levy provided an overview of strategies and tools/resources to achieve maximum participation, engagement and proven results in these types of settings. He also identified some of the barriers and challenges with implementation, including consistency in delivery, data integration and financial investment.


Insurer anti-fraud program guide

Michael Buchanan, National Insurance Crime Bureau

Resisting insurance fraud requires proactive action. To help insurers develop and assess their anti-fraud program and contribute to great industry efforts, the International Association of Special Investigations Unity (IASIU) and National Insurance Crime Bureau (NICB) have jointly created the Insurer Anti-Fraud Program Guide. This session covered how that program applies to the transportation industry.


Importance of driver training to behavior modification

Kelly Anderson, Impact Training Solutions

Behavior is not the root cause of most accidents and injuries. In order to proactively, significantly and consistently reduce “events,” we have to instill the proper behavior through education, awareness and motivation. This presentation outlined how to create a safety and training program that will engage drivers of all experience levels. Anderson also outlined how fleets can increase the number of drivers recruited and decrease turnover through the utilization of an ongoing training program.


Safety culture: Newest approach and tools

Terry Mathis, ProAct Safety, Inc.

We have long heard the safety benefits of creating a safety culture within the industry. Over the last five years, the world has changed and so has how companies develop, implement, communicate and evaluate this safety culture. Mathis discussed how many of the best organizations and leaders create, inspire and continuously improve their employee-involved journey to Safety Culture Excellence™.


The future of estimatics: Efficient, timely, accurate and customer-focused

CJ Przybyl, Snapsheet

Mobile self-service claims is a hot topic in any claims organization. But what impact will mobile self-service really have and how will your operation react? This session highlighted the actual implementation of mobile self-service, from the technology to the process, to the customer interactions and how technology is used to bridge the gap.


No awareness, no safety… Know awareness, know safety!

Jesus Villahermosa, Crisis Reality Training

This presentation addressed the personal safety issues that are on every bus and coach operator’s mind. What do I do if someone tries to attack me during the operation of my bus? Do I even have the right to defend myself? Can I be sued if I do defend myself? What do I do if there is a flight or act of violence on my bus or coach? Do I have to physically intervene? Villahermosa discussed these and other personal safety issues that will empower your drivers when responding to a crisis.